Our 6-Step Service Guidelines

The number one priority of the RV Care Network of dealers is to treat traveling customers as one of their own. Getting you back on the road as quickly as possible to safely complete your trip when you're just out of luck is what these steps are designed to support.

1. 

   Contact the RV Care dealership where you purchased your RV so they can help you find the nearest RV Care location. They can also contact that dealer to let them know to expect you. If you can't reach your RV Care dealership, contact us.

2. 

   When you arrive at the dealership, show your RV Care Customer Care Promises card which will identify you as an RV Care customer. If you don't have your card, a staff member will either contact the dealership where you purchased your RV or search for you in our Customer Look-Up System, to confirm you are an RV Care customer.

3. 

   Before beginning any repairs, the dealership will prepare an estimated price and contact your RV Care dealer to confirm if the repair is under any kind of warranty.

4. 

   The dealership will make every effort to schedule and complete your repair(s) as quickly and efficiently as possible so you can safely complete your trip. If the dealership is not able to complete everything needed, they will locate any specialty services locally that your vehicle may require to get you back on the road.

5. 

   Suppose there is a cost for the repairs. In that case, the dealer will try to verify if your RV is still under warranty (with the original manufacturer) or if you purchased an extended service protection plan. In both these instances, the dealership will manage to collect the repair costs. If there is no warranty coverage, as the owner, you will be responsible for covering the repair costs.

6. 

   If repairs can not be completed the same day (due to missing parts or other circumstances), the dealership will assist you to find local accommodations and transportation.